Contact information

Contact Us

How to reach the LullaLume customer support team

We are here to help with questions about products, orders, shipping, returns and your shopping experience.

Brand: LullaLume

Customer support email: lullalume@outlook.com

Website: Lullalume.com

Response Times

We aim to respond to customer support messages within 1-2 business days. Response times may be longer during weekends, public holidays or unusually busy periods.

What to Include

To help us resolve your request quickly, include your full name, order number, the email address used at checkout and a clear description of the issue. For damaged or incorrect items, attach clear photographs of the product and packaging.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order has entered processing or has been dispatched.

Important Security Notice

LullaLume will never ask you to send passwords, full payment-card details or one-time security codes by email. Payments are processed through the payment methods displayed at checkout.