Privacy policy
Privacy Policy
How LullaLume collects, uses and protects personal information
This Privacy Policy explains how LullaLume collects, uses, shares and protects personal information when you visit Lullalume, place an order, contact us or otherwise interact with the store.
1. Data Controller
The controller responsible for personal information is Lullalume. Privacy requests may be sent to lullalume@outlook.com.
2. Information We Collect
We may collect identifiers and contact information such as your name, email address, telephone number, billing address and shipping address; order and transaction details; customer-support communications; device and usage data such as IP address, browser type, cookie identifiers and pages viewed; marketing preferences; and fraud-prevention or security information.
Payment information is processed by third-party payment providers. We generally receive transaction status and limited payment details rather than your full payment-card number.
3. How We Collect Information
Information may be provided directly by you, collected automatically through cookies and similar technologies, or received from service providers such as Shopify, payment processors, shipping carriers, analytics providers, advertising partners and fraud-prevention services.
4. How We Use Information
We use personal information to process payments and orders; arrange delivery; provide customer support; manage returns and refunds; communicate about orders; prevent fraud and secure the website; maintain and improve the store; comply with legal obligations; and send marketing communications where you have consented or where otherwise permitted by law.
5. Legal Bases
Where laws such as the GDPR apply, we process personal information because it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service improvement, or because you have given consent. You may withdraw consent at any time without affecting earlier lawful processing.
6. Cookies and Similar Technologies
The website may use essential, functional, analytics and advertising cookies. Essential cookies support checkout, security and core website functions. Other cookies may help us understand usage, remember preferences or measure advertising. Where required, non-essential cookies are used only after consent. Available cookie controls should be used to manage preferences.
7. How We Share Information
We may share personal information with Shopify; payment processors; fulfillment partners and suppliers; shipping carriers; customer-support, email and analytics providers; advertising partners; professional advisers; government authorities when legally required; and a buyer or successor in a legitimate business transaction. These parties receive only information reasonably necessary for their role and are subject to applicable obligations.
8. Advertising and US State Privacy
We do not sell personal information for money. Depending on the advertising and analytics tools enabled on the website, some disclosures may be treated as a 'sale,' 'sharing' or targeted advertising under certain US state privacy laws. Eligible residents may request access, correction, deletion or a copy of their information, and may opt out of qualifying sale, sharing or targeted advertising by using available privacy controls or emailing lullalume@outlook.com.
9. International Transfers
Service providers may process personal information outside your country. Where required, we use lawful transfer mechanisms and appropriate safeguards. Shopify and other providers maintain their own information about international transfers and security measures.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution and legal compliance. Retention periods vary according to the type of information and applicable law.
11. Your Privacy Rights
Depending on your location, you may have the right to be informed; access personal information; correct inaccurate information; request deletion; restrict processing; obtain a portable copy; object to certain processing, including direct marketing; withdraw consent; and appeal or complain to a competent data-protection authority. We may need to verify your identity before completing a request.
12. Marketing Communications
You may unsubscribe from marketing emails by using the unsubscribe link in a message or contacting lullalume@outlook.com. Transactional messages about orders, security, returns or policy changes may still be sent when necessary.
13. Children's Privacy
Our products may be intended for children, but the website and checkout are directed to adults. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information without appropriate parental permission, contact us at lullalume@outlook.com so we can investigate and delete it where required.
14. Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
15. Third-Party Websites
The website may link to third-party sites or services. Their privacy practices are governed by their own policies, and we encourage you to review them.
16. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal or regulatory changes. The revised policy will be posted with a new effective date. Where required, we will provide additional notice or obtain consent.
17. Complaints and Contact
To exercise a privacy right or ask a question, email lullalume@outlook.com. You may also have the right to complain to the data-protection or consumer-protection authority in your jurisdiction.