Terms of service
Terms of Service
Terms governing access to and purchases from LullaLume
These Terms of Service apply when you access lullalume.com, communicate with us or purchase products from LullaLume. By using the website or placing an order, you agree to these terms. If you do not agree, do not use the website.
1. Store Operator
The website is operated under the LullaLume. You can contact us at lullalume@outlook.com.
2. Eligibility and Adult Purchases
You must be legally capable of entering into a binding contract in your place of residence. Although some products are designed for children, purchases must be made by an adult. The website is not intended for children under 13 to submit personal information or place orders.
3. Product Information
We make reasonable efforts to display product descriptions, colors, dimensions and images accurately. Screen settings, lighting and manufacturing variations may cause minor differences. Product information may be corrected or updated without notice.
4. Safety and Proper Use
Customers must read and follow all instructions supplied with the product. Children should use electrical products with appropriate adult supervision. Products must not be modified, submerged in water or used in a way that is inconsistent with their intended purpose.
5. Prices and Taxes
Prices are displayed in the currency shown at checkout and may change without notice. Applicable taxes, duties, shipping charges or other fees will be displayed at checkout when available or may be collected by local authorities.
6. Orders and Acceptance
Submitting an order is an offer to purchase. We may accept, reject or cancel an order for legitimate reasons, including product unavailability, pricing errors, suspected fraud, payment failure or shipping restrictions. If we cancel a paid order, we will refund the amount charged.
7. Payments
You agree to provide current, complete and accurate billing information. Payments are processed by third-party payment providers made available through Shopify or the checkout. We do not receive or store your full payment-card number.
8. Shipping and Delivery
Shipping estimates are provided in our Shipping Policy and are not guaranteed delivery dates. Delays may occur because of carriers, customs, weather, demand or events outside our reasonable control. If we cannot ship within the promised period, we will provide the options required by applicable law.
9. Returns and Refunds
Returns and refunds are governed by our Refund Policy, including the 90-Day Money-Back Guarantee. Mandatory consumer rights remain unaffected.
10. Promotions and Discount Codes
Promotions may be subject to separate conditions, availability, minimum purchase requirements and end dates. Unless stated otherwise, discount codes cannot be combined or applied retroactively.
11. Intellectual Property
The website content, including text, graphics, logos, photographs, videos, product descriptions and design elements, belongs to LullaLume or its licensors and is protected by applicable intellectual-property laws. You may not reproduce, distribute or commercially exploit it without prior written permission.
12. Reviews and User Content
If you submit a review, photograph, comment or other content, you confirm that it is truthful, lawful and that you have the right to share it. You grant us a non-exclusive, worldwide, royalty-free license to use and display that content in connection with the store and its marketing, subject to applicable privacy law. We may remove content that is unlawful, misleading, abusive or infringes another person's rights.
13. Prohibited Uses
You may not use the website for unlawful, fraudulent or abusive purposes; interfere with its security or operation; introduce malicious code; scrape or copy content without authorization; impersonate another person; or violate the rights of LullaLume or any third party.
14. Third-Party Services and Links
The website may use or link to third-party services, including Shopify, payment processors, carriers and analytics providers. Their services are governed by their own terms and privacy practices. We are not responsible for independent third-party websites outside our control.
15. Disclaimer
To the maximum extent permitted by law, the website and products are provided on an as-available basis. Nothing in these terms excludes warranties, remedies or consumer protections that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by law, LullaLume will not be liable for indirect, incidental, special or consequential losses arising from website use or product purchase. Any limitation applies only to the extent permitted by applicable law and does not exclude liability that cannot legally be limited.
17. Indemnification
Where permitted by law, you agree to be responsible for losses arising from your unlawful use of the website, violation of these terms or infringement of third-party rights.
18. Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
19. Termination
We may suspend access to the website when reasonably necessary to protect customers, prevent fraud, comply with law or enforce these terms.
20. Governing Law
These terms are governed by the laws of Spain, without limiting any mandatory consumer rights available in your place of residence. Courts with lawful jurisdiction may hear disputes.
21. Changes to These Terms
We may update these terms from time to time. The current version and its effective date will be posted on the website. Changes apply prospectively unless applicable law requires otherwise.
22. Contact
Questions about these Terms of Service can be sent to lullalume@outlook.com.