Shipping policy

Shipping Policy

Processing, tracking and estimated delivery times

This Shipping Policy explains how LullaLume processes and delivers physical products. Delivery estimates are provided in business days and exclude weekends and public holidays unless stated otherwise.

1. Order Processing

Orders are normally prepared within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. Processing may take longer during promotions, holidays or periods of high demand.

2. United States Delivery Estimate

Estimated delivery within the United States is approximately 4-9 business days after processing. This is an estimate rather than a guaranteed delivery date.

3. Tracking

When tracking is available, you will receive a shipping-confirmation email containing the tracking number or tracking link. Tracking may take 24-72 hours to update after dispatch.

4. Shipping Charges

Available shipping methods and charges are shown at checkout. Promotional free shipping may be subject to minimum purchase requirements, eligible destinations and stated offer conditions.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact lullalume@outlook.com immediately if you notice an error. We cannot guarantee changes after processing begins. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

6. Delivery Delays

Carrier delays, weather, customs, public holidays, high demand and other events outside our reasonable control may affect delivery. If we cannot ship within the time promised, we will notify you and provide the choice to accept the delay or cancel the unshipped order for a full refund where required by applicable law.

7. Packages Marked Delivered

If tracking shows delivered but you cannot find the package, check the delivery location, household members, neighbors and any carrier notice. Then contact the carrier and email lullalume@outlook.com. We will assist with a reasonable investigation, but replacement or refund eligibility depends on the carrier's findings and applicable law.

8. Lost or Damaged in Transit

Contact us promptly if tracking stops updating for an unusually long period or the package arrives damaged. For damaged deliveries, retain the item and packaging and provide photographs. If the carrier confirms loss or transit damage, we will offer a replacement, refund or other appropriate solution.

9. International Orders

If international delivery is available at checkout, delivery times vary by destination. Customers are responsible for import duties, taxes and customs charges unless checkout states otherwise. Customs inspections may cause delays outside our control.

10. Split Shipments

Orders containing multiple products may arrive in separate packages. If so, you may receive more than one tracking number and the packages may arrive on different dates.

11. Changes and Cancellations

Contact us as soon as possible to request a shipping-address change or cancellation. We cannot guarantee changes once the order has entered processing or been dispatched.

12. Contact

For shipping questions, email lullalume@outlook.com and include your order numbe