Refund policy

Refund Policy

We want you to feel confident when shopping with LullaLume. Eligible purchases are protected by our 90-Day Money-Back Guarantee, subject to the conditions below. This policy does not limit any mandatory consumer rights that apply in your country or region.

1. Return Window

You may request a return within 90 days of the date your order is marked as delivered. To start a return, email lullalume@outlook.com with your order number and reason for the request.

2. Return Eligibility

The product must be returned with all included parts and accessories. Reasonable inspection and testing are permitted, but items showing accidental damage, misuse, unauthorized modification, excessive wear or damage caused by improper care may be refused or subject to a deduction where permitted by law.

3. Return Authorization

Do not send a product back without contacting us first. If your return is approved, we will provide instructions and the appropriate return address. Products sent to an unauthorized address may be delayed, refused or lost.

4. Damaged, Defective or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective or different from what you ordered, contact us within 7 days and provide photographs of the item and packaging. After review, we may offer a replacement, refund or other appropriate solution at no additional cost.

5. Return Shipping

Unless the item is damaged, defective, incorrect or applicable law requires otherwise, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless the entire order is refunded because of our error or as required by law.

6. Refund Processing

Once the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow approximately 5-10 business days after approval for your bank or payment provider to post the funds.

7. Late or Missing Refunds

If an approved refund has not appeared after 10 business days, check with your bank or payment provider first. If the issue continues, contact us at lullalume@outlook.com.

8. Exchanges

The fastest way to obtain a different item is normally to return the original product and place a new order after the return has been approved. For defective or incorrect products, contact us before placing another order.

9. Non-Returnable Items

Gift cards, downloadable products and items clearly marked as final sale are not returnable unless they are defective or applicable law provides otherwise.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible. If an order has already entered processing or been dispatched, it may need to be handled as a return after delivery.

11. Lost Orders

If tracking indicates that an order has been lost in transit, contact us so we can investigate with the carrier. Once loss is confirmed, we will offer a replacement or refund as appropriate.

12. Contact

For all return and refund requests, email lullalume@outlook.com.